Refund policy

1. How to request a return

To request a return, please contact our customer service at the following address:

Email: kingdomdeals34@gmail.com

Please include in your message:

  • Your order number
  • The product name
  • The reason for the return

Our team will guide you through the process and send you the necessary instructions if your request is approved.

2. Important information

Any return sent to an address other than the one provided by our customer service will not be accepted.

Please do not send back an item without prior confirmation, otherwise your return may be refused.

3. Return eligibility

Returns are accepted for eligible items purchased directly on our website, under the following conditions:

  • The return request must be made within 30 days of receiving the order
  • Items must be unworn, unused and unwashed
  • Items must be returned in their original packaging
  • Items must show no signs of wear, damage or alteration

Return shipping costs are paid by the customer, unless the item is found to be defective or incorrect.

Once the return has been received and approved, the refund will be processed within 5 to 7 business days.

4. Return costs and exceptions

Return costs may be covered in the following cases:

  • Damaged or defective item affecting its functionality
  • Incomplete order
  • Wrong item, size or colour

In these cases, the customer must contact customer service within 7 days of receiving the order.

5. Refunds

Refunds only cover the price of the product(s).

Please note:

  • Initial shipping costs are non-refundable
  • Express or international shipping costs are non-refundable
  • Refunds are issued to the original payment method

6. Non-returnable items and final sales

Items purchased with:

  • A discount code
  • An automatic discount
  • A special offer
  • A promotion
  • A “Final sale” mention

are considered final sales.

These items:

  • Are not eligible for returns, exchanges or refunds
  • Are sold as is
  • Cannot be returned once the order has been confirmed

This provision does not limit the consumer’s statutory rights. If a sale or final-sale item is defective or not as described, it will be handled in accordance with applicable law.

7. Contact

For any question about this Returns and Refunds Policy:

Email: kingdomdeals34@gmail.com
Website: malyveofficial.com

By placing an order on our website, you acknowledge that you have read and accepted this Returns and Refunds Policy.

We reserve the right to modify this policy at any time. Any update will be published on our website.